Note: Only Carbide customers with a paid account can log in to Carbide. If you signed up to receive an ebook or registered for a webinar, you won't have an active account and be able to sign in.
There are several reasons that may cause you trouble logging in. Find the section below that matches your problem to get help signing in.
- How do I reset my password when I can't sign in?
- How do I sign in using single sign on?
- How do I sign in using multi-factor authentication?
If you're still having trouble, consider the following:
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Joining Your Company Carbide Account: If you are a new user trying to join your company’s existing account for the first time, your company’s Administrator should send you an email invitation to create your account. Read Creating Your User Profile for instructions on setting up your account. If you have not received an invitation email, please check that your Administrator has sent the invitation email or ask them to resend.
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Using the Wrong Email Address: If you have multiple email addresses, verify that you are using the email address associated with your Carbide account.
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Experiencing Browser Issues:
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Clear the cache and cookies in your browser, then retry.
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Try a different browser. Carbide is designed to work with leading browsers, but sometimes browser updates or extensions can result in unexpected errors.
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Accessing a Deactivated Account: If you try to log in and see the message You have no accounts, your account may have been deactivated. Please check with your administrator.
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Network Issues: If the issue persists, check your network or try logging in while connected to a cellular network.
If you're still experiencing issues with sign-in after checking the steps above, please submit the issue to the Carbide team at support@carbidesecure.com or by using the online request form.